You can contact Ralph Lauren Customer Assistance Team via e-mail at:

Our Ralph Lauren Chatbot and Parcel Tracking Services are available 24/7, by clicking on the chat label you can find on the right side of this screen.

If you prefer chatting with one of our representatives, the blue label on the right of this screen will be present if a member of our team is ready to pick up your query.
•         Monday to Friday from 8:00 to 22:00 CET
•         Saturday, Sunday and Bank Holidays from 10:00 to 18:30 CET

One of our representatives will be happy to assist you over the phone at the following numbers:

Germany: +49 (0) 69 945 19 22 92

•         Monday to Friday from 08:00 to 17:00 CET
•         Saturday from 10:00 to 18:00 CET

In addition, you can refer to the Customer Service Menu on the left side of this screen for answers to the most frequently asked questions.