Complimentary Delivery offer valid on orders shipped in Germany, Austria, Estonia, Latvia and Slovakia and applies to Standard Delivery orders only. Gift certificates, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. Previous purchases are not eligible for adjustments. To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the complimentary shipping offer. If you have questions, please contact Customer Assistance by email at CustomerAssistance@RalphLauren.de or by phone at +49 (0)69 945 19 22 92
RALPH LAUREN GIFT CARDS
Ralph Lauren Gift Cards can be purchased in-store. These are physical gift cards which are credit-card sized that can be given to the recipient. Online Gift Certificates are also offered and can be purchased at RalphLauren.it and emailed directly to the recipient. If you would like to know more about online Gift Certificates, please click here
Terms and Conditions
These terms and conditions apply to Ralph Lauren gift cards ("Ralph Lauren Gift Cards") which can be purchased, redeemed and used exclusively in participating Ralph Lauren stores in Europe ("Participating Stores"). For a list of Participating Stores, please click here. Alternatively please contact our Customer Assistance.
Your use of the Ralph Lauren Gift Card constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Ralph Lauren Gift Card is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.
Purchasing the Ralph Lauren Gift Card
• Ralph Lauren Gift Cards are available for purchase and are redeemable exclusively at participating Ralph Lauren Stores in Europe. For a list of Participating Stores, please click here. Alternatively visit your Ralph Lauren store or contact Customer Assistance.
• Ralph Lauren Gift Cards can be purchased in any amount detailed in the table hereafter. These amounts may be revised from time to time.
• You can purchase a Ralph Lauren Gift Card using any credit or debit card that is accepted by the Participating Store or with cash, in which case local restrictions applicable to payments in cash will also apply. Customer Assistance will be happy to provide you with further details.
• Ralph Lauren Gift Cards cannot be purchased using discounts or other promotions or offers.
Redeeming a Ralph Lauren Gift Card
• Redeeming a Ralph Lauren Gift Card is easy. The Ralph Lauren Gift Card may be used in full or part payment for goods at Participating Stores in Europe. For a list of Participating Stores, please click here.
• The Ralph Lauren Gift Card can be used to purchase goods at a higher price than the amount on the card upon payment of the difference by other means of payment. The use of multiple Ralph Lauren Gift Cards for a single purchase is accepted but will be subject to same restrictions that are applicable to payments made in cash. Cash change will not be given for purchases made using the Ralph Lauren Gift Card. Please ask Customer Assistance for the maximum amounts.
• The Ralph Lauren Gift Card may be used by the original purchaser or anyone to whom the original purchaser has offered the Ralph Lauren Gift Card as a personal gift. Resale of the Ralph Lauren Gift Card is strictly prohibited.
• The Ralph Lauren Gift Card cannot be exchanged for cash, unless otherwise required by applicable law, or for credit or other gift cards.
• If you are returning a good purchased with your Ralph Lauren Gift Card, the value of the goods will only be credited back to a Ralph Lauren Gift Card.
• Gift Card PIN numbers are located on the back of your Gift Card.
Our currency conversion policy
If the Ralph Lauren Gift Card is being used in another currency zone than the currency of the Ralph Lauren Gift Card, the value of the purchased goods will be converted into the currency on the Ralph Lauren Gift Card before being deducted. For further details, please ask your Participating Store or contact our Customer Assistance.
Check the balance and the expiry date
To check the balance and the expiry date of your Ralph Lauren Gift Card please click here. You will need your Ralph Lauren Gift Card number and the security code issued to you upon purchase. For any further queries, please visit your Participating Store or contact our Customer Assistance.
Top-up your Ralph Lauren Gift Card
You can top-up your Ralph Lauren Gift Card by visiting one of the Participating Stores. For a list of Participating Stores, please click here.
The Ralph Lauren Gift Card will automatically expire 24 months from the date of its purchase or its last use (for a purchase or to make a top-up). Please note that any balance remaining upon expiry will be cancelled and unused amounts will not be refunded.
If your Ralph Lauren Gift Card is lost or stolen
Please call our Customer Assistance or visit your local Participating Store immediately to deactivate your Ralph Lauren Gift Card. Ralph Lauren accepts no liability for lost, stolen or damaged cards or for any purchases made with a lost or stolen Ralph Lauren Gift Card.
If you have any questions or comments, please visit your Participating Store, Contact Us. by emailing us, or write to us at:
Polo Ralph Lauren Europe Sàrl
Ralph Lauren Gift Cards
8 chemin de Blandonnet
To cancel your unused Ralph Lauren Gift Card, please send your request by recorded delivery to the address above, together with proof of purchase but please do not send your Ralph Lauren Gift card with your request. Only the original purchaser can request cancellation of the Ralph Lauren Gift Card. If the Ralph Lauren Gift Card has been used, it cannot be cancelled and, the remaining amount can only be redeemed against goods. Once your request has been accepted, the credit or debit card used for the purchase will be credited if you purchased the Ralph Lauren Gift Card with a credit or debit card. If you purchased the Ralph Lauren Gift Card with cash, you will be asked to collect your cash at the store where you purchased the Ralph Lauren Gift Card. Please note we do not send any cash by mail and we do not send wire transfers.
If any provision of these terms and conditions are unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. Any failure or delay by us in enforcing (in whole or in part) any provision of these terms and conditions will not be interpreted as a waiver of our rights or remedies.
Ralph Lauren Gift Cards are issued by Polo Retail Europe Ltd., 46 Clarendon Road, Watford, Hertfordshire WD17 1HE, United Kingdom.
These terms and conditions shall be governed and construed in accordance with English law. Disputes arising under or in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.
Values on the Ralph Lauren Gift Card
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